The Skin Witch respects your privacy and is committed to safeguarding it and protecting any information that we collect. Our privacy commitment is based on the ten principles contained in the Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”). To better protect your privacy, we provide this notice explaining our information practices and how you can contact us with further questions.

Please read the Privacy Policy carefully before you start to use our Website. By using our Website, you accept and agree to be bound and abide by the Privacy Policy.

Understanding Our Privacy Policy & Practices

Skin Witch Wellness Inc. (“Skin Witch,” “The Skin Witch,” “Company,” “we,” or “us”) is physically located at 1-1040 8th Ave W., Vancouver, BC, Canada V6H1C4, and fully owns and operates https://www.skinwitch.ca (“skinwitch.ca,” or “Website”).

This Privacy Policy governs your access to and use of skinwitch.ca, including any content, functionality, and services offered on or through the Website, whether as a guest or as a registered user.  This policy applies to Personal Information we collect on the Website and in email, text, forms or other electronic messages between you and the Company.

What is Personal Information?

Personal Information under PIPEDA is any information that is associated with an identifiable individual, such as name, address, phone number, age, and occupation.

Why Do We Collect Personal Information?

The Skin Witch collects personal information in order to provide personalized skincare and wellness services and products to you. We collect your information in order to record and support your participation in the activities you select. If you register to download a PDF or resources, sign up for our newsletter, and/or purchase a product or service from us, we collect your information.

We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services.

How We Collect Personal Information

We collect personal information only by lawful and fair means, and only collect personal information that is reasonably necessary for the legitimate purposes identified and for which consent has been obtained.

This Website provides various places for users to provide information. We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, responding to surveys, search queries on our search feature, providing comments or other feedback, and providing information when ordering a product or service via the Website.

This Personal Information may also include, but is not limited to, information you share when you:

  • Create an account or make a purchase on our website
  • Use our products or services
  • Show interest in our products or services
  • Subscribe to our newsletter
  • Reach out to us with inquiries or to report an issue (via phone, email, social media, or messaging services)
  • Log in to our website through social media platforms

As you navigate through our Website, we may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. We use this data to improve our Website and our service offerings. Among other things, we will collect data about the type of computer you use, your Internet connection, your IP address, your operating system, and your browser type. 

This data is collected through cookies, server logs, and similar technologies. For more details, please refer to our “Cookies” section below.

We may receive Personal Information about you from various third parties, including:

  • Account and Payment Information provided by another individual when they purchase a gift for you through our website
  • Device and Usage Data from third-party sources, such as analytics providers like Google
  • Account and Payment Information from social media platforms when you log in to our website via those platforms
  • Content from communication services, including email providers and social networks, when you grant us permission to access your data on these third-party services or networks
  • Account and Payment Information from third parties, such as organizations (including law enforcement agencies), associations, or groups, who share data for fraud prevention, detection, and credit risk reduction
  • Account, Payment, and Financial Information from providers of technical, payment, and delivery services

If you provide us or our service providers with Personal Information relating to other individuals, you confirm that you have the necessary authority to do so and agree that such data will be handled in accordance with this Policy. If you believe your Personal Information has been shared with us without proper authorization, or if you wish to exercise your rights regarding your Personal Information, please reach out to us using the contact details provided in the “Contact Us” section below.

Disclosure of Personal Information

As a general rule, we do not sell, rent, lease or otherwise transfer any information collected, either automatically or through your voluntary action. Disclosure may occur in the following circumstances:

  • We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.
  • We may provide your information to any successor or assign in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s asserts and/or business.
  • We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.
  • We may disclose information when legally compelled to do so when we, in good faith, believe that the law requires it, or for the protection of our legal rights, or when compelled by a court or other governmental entity to do so.

Updating Information and Correcting Errors

Since we use your personal information to provide goods or services to you, it is important that the information be accurate and up-to-date.  If any of your information changes, is inaccurate or incomplete, please inform us so that we can make any necessary changes.

Access to Personal Information

We will respond promptly to any request for access to your personal information and will advise you of the cost, if any, prior to the retrieval of such records or information. We will not respond to requests for access to personal information that are frivolous, vexatious, or repetitious.  In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you.

How We Handle Your Privacy & Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, by mail, and by telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

Transactional emails are essential communications related to your orders and bookings, and they include:

  • Order and booking confirmations
  • Order tracking information
  • Important purchasing details

Please note that these transactional emails will be sent to you regardless of your marketing email preferences.

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as required by law.

All e-mails sent by us will be in compliance with the Canadian Anti-Spam Legislation (“CASL”), including clearly stating who the e-mail is from and provide clear information on how to contact the sender.

In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list, but we include it on the next tab, for reference.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in any e-mail, by updating your communication preferences, or by sending us an email at hello@skinwitch.ca.

How We Use Cookies to Enhance Your Experience

To help us serve you better, we may collect Device Identifiable Information from you through technologies such as “cookies” and “pixel tags” (which are also called clear GIFs, web beacons, or pixels) or by tracking internet protocol (IP) addresses.

“Cookies” are small data files that are stored by your web browser when you interact with a website. When you visit a webpage, the cookie sends back Device Identifiable Information.

Cookies operate in the background, and you can turn them off if you wish by adjusting your Web browser settings, but doing so may impair your ability to use some of the features on this Website.

“Pixel tags” are small graphic images (usually invisible) that can be embedded in content and ads on a webpage that track usage of our Website and effectiveness of communication. These pixel tags can then be used to recognize our cookies and to monitor certain user interactions with a website.

An Internet Protocol or “IP” address is a unique identifier assigned to your computer each time you connect to the internet. The IP address is used for site traffic statistical reporting and analysis, to help diagnose problems with our server, and to help protect our customers and ourselves from fraud.

Use of Cookies And Pixels

The Skin Witch utilizes cookies and server logs to collect information about how our website is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and websites visited just before and just after our own, as well as your IP address.

The Skin Witch reserves the right to use other technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. We reserve the right to use these pixels in compliance with the policies of the various social media sites.​

Third-Party Use Of Cookies

Some content or applications on the Website are served by third-parties, including ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

Security Measures

We use appropriate security measures to protect against the loss, theft, unauthorized access, disclosure, use, or modification of personal information. Such measures will vary depending on the sensitivity, amount, format, nature, and storage of the personal information and will involve, as applicable, physical, organizational, and electronic security measures, including premises security, restricted file access, technological safeguards including security software and firewalls to prevent unauthorized computer access, and password and security policies.  In communicating with us, you should be aware that e-mail is not a fully secure medium.

Privacy Policy Changes

We may update our Privacy Policy from time to time without notice. Please revisit this webpage for the most up-to-date version of the policy.

This privacy policy is incorporated into and subject to the overall terms and conditions of this site. We are not responsible for the privacy practices or the content of linked websites, which are subject to their own privacy policies.

Contact Us

If you have any questions in regards to our privacy policy, please send them to hello@skinwitch.ca.