Returns & Refunds Policy
At The Skin Witch, every product is chosen with care, and we hope it brings value to your skincare routines and self-care rituals. Because our apothecary offerings are often personal-use items, we are unable to accept returns or issue refunds on opened or used products.
We will gladly accept returns under the following conditions:
- The item must be unopened, unused, and in original condition.
- Returns are accepted in-store only, with proof of purchase.
- Items must be returned within 14 days of the original purchase date.
- Approved returns will be processed as store credit or exchange only (no cash refunds).
Please note:
- Sale, promotional, or seasonal items are final sale and not eligible for return.
- Gift cards and digital products are non-refundable.
If you believe your item is defective or was damaged in transit, please contact us directly at hello@skinwitch.ca within 7 days of receiving your order so we can resolve the issue.
We reserve the right to deny returns that do not meet the above conditions.
Thank you for supporting our small, independent business. Every purchase helps us continue crafting a sacred space for skin, spirit, and community.